Terms and Conditions

1. Who we are

CNP, Lda., tax no. (NIPC) 506651940, with registered office at Rua São João de Brito, 610 - S/3, 4100-453 Porto, which operates Oporto Medical Spa, a unit registered with the Portuguese Health Regulatory Authority (Entidade Reguladora da Saúde) under no. E138084.

Contacts: 22 616 30 30 · reservas@oportomedicalspa.com.

2. The treatments

Treatments are carried out by physiotherapists and specialist therapists. Every session begins with an assessment. If there is a contraindication, the physiotherapist may adapt the treatment or decide not to carry it out, explaining why. In that case, we will offer you another treatment or refund the amount paid.

The photographs and descriptions on the website are for illustration. Results vary from person to person and are not guaranteed.

3. Prices and payment

• Prices are in euros and include all taxes. Treatments are exempt from VAT under Article 9 of the Portuguese VAT Code, and the invoice states the reason for the exemption.
• Payment on the website is by MB WAY, Multibanco reference or card, through euPago, a payment institution authorised by the Bank of Portugal.
• The price is the one shown at the time of purchase. Offer prices are only valid on the dates of the offer and while vouchers remain available.
• A booking or voucher is only confirmed once payment is received. A Multibanco reference not paid within the stated time cancels the request and releases the time slot.
• After payment, you will receive the confirmation and the invoice-receipt by email.

4. Bookings

• We confirm your email with a code before payment. The booking is made in the name and tax number (NIF) you provide.
• Please arrive 10 to 15 minutes early. If you are late, your treatment may be shortened so as not to delay the next client, with no reduction in price.
• Before your treatment, please tell the team about any pregnancy, illness, medication, allergies, injuries or recent surgery. We are not responsible for consequences arising from health information that is withheld or incorrect.
• You are responsible for your personal belongings. We advise you not to bring valuables.

5. Changes and cancellations

• You can change or cancel your booking free of charge up to 24 hours beforehand, by phone, WhatsApp or email. You can choose a new date or receive a refund of the amount paid within 14 days, using the payment method you used.
• With less than 24 hours’ notice, or if you do not attend, the session may be considered as taken, with no refund, or 50% of the treatment price may be charged.
• A booking made with a voucher follows the same rules: if it is cancelled with less than 24 hours’ notice, or if you do not attend, the voucher may be considered used.
• If we have to cancel, for example because the therapist is ill, we will offer you a new date or refund the amount paid, as you prefer.

6. Right of withdrawal

Physiotherapy treatments are health care and fall outside the rules on distance contracts (Portuguese Decree-Law no. 24/2014, Article 2(2)). Other bookings are leisure services for a specific date and do not carry a right of withdrawal (Article 17(1) of the same Decree-Law). The cancellation rules above apply.

For vouchers, you have 14 days from purchase to withdraw, without giving a reason, as long as the voucher has not been used. Simply write to reservas@oportomedicalspa.com with the voucher code, or use the form at the end of this page. We will refund the amount paid within 14 days, using the payment method you used, and the voucher will be cancelled.

7. Vouchers

• Each voucher is for one treatment. When buying, you choose the delivery: digital, by email, or a gift box to collect at the Spa, at no extra cost. Either way, the code is sent by email to the buyer only.
• Whoever has the code can use it. Keep it as you would keep cash: we are not responsible for codes that are shared, lost or used by someone else.
• It is valid until the last day of the month, 12 months after purchase. The expiry date is shown on the voucher and in the email.
• It can be used for one booking, once. It cannot be exchanged for cash and no change is given. Exchanges for another treatment must be requested at the spa, paying any difference.
• Once expired, it can be reactivated once for €12.00, with a further 6 months’ validity.
• You can give it to someone else. Whoever uses it accepts these terms.
• Offer vouchers are only sold on the dates of the offer and up to the unit limit, and cannot be combined with other discounts.

8. Discount codes

• The 10% newsletter code can be used once per email address, on one booking or one voucher, and cannot be combined with other codes or offer prices.
• Other promotional codes carry the conditions stated when they are issued.
• We may cancel a code that is used abusively or fraudulently.

9. Liability

We provide treatments with due care and in line with the technical standards of the profession. We are not liable for damage caused by health information that is withheld or incorrect, by not following the team’s advice, by force majeure or by failures of third-party services (payments, email, internet) beyond our control.

Nothing in these terms excludes or limits our liability where the law does not allow it, in particular for wilful misconduct or gross negligence.

10. Intellectual property

The texts, photographs, logos and trademarks on the website, including “A Melhor Massagem do Mundo by Oporto Medical SPA” (trademark registered with INPI under no. 480541), belong to Oporto Medical Spa or to those who have authorised their use, and may not be copied without permission.

11. Complaints and disputes

You can make a complaint in the Complaints Book (Livro de Reclamações), at the spa or online at www.livroreclamacoes.pt. For health care, you can also complain to the Health Regulatory Authority at www.ers.pt.

In the event of a consumer dispute, you may use an alternative dispute resolution body, such as the Porto Consumer Information and Arbitration Centre (www.cicap.pt). More information on the Consumer Portal, www.consumidor.gov.pt.

12. Applicable law and changes

These terms are governed by Portuguese law, without prejudice to any consumer protection rules that are more favourable to you. We may change them: the version in force on the date of your booking or purchase applies.

13. Form to withdraw from a voucher purchase

Complete and send this form to reservas@oportomedicalspa.com (or by post to Rua São João de Brito, 610 - S/3, 4100-453 Porto) only if you wish to withdraw from a voucher purchase, within 14 days.

• To: CNP, Lda., tax no. (NIPC) 506651940, Rua São João de Brito, 610 - S/3, 4100-453 Porto, reservas@oportomedicalspa.com
• I hereby give notice that I withdraw from the contract for the purchase of the following voucher:
• Voucher code and date of purchase:
• Name:
• Address:
• Date and signature (only if sent on paper):